Technical Support

Warranty, RMAs, and Returns
For information on returning AudioScience products go here.

Important updates
11-14-12  - ASI5111/5211 adapters starting with Rev F0 and newer REQUIRE a driver version of 4.10.15 or later. Please make sure you are using the correct version for your card before contacting support.  You can download the latest version from our Windows driver page here or the Linux driver page here.

Technical Support
If you need technical support with one of our products, contact us using the following options (please note that we do not support secondhand or gray market product):

Email:  support<at>audioscience.com (change the <at> to @)

Phone: +1-585-271-8870, 6am to 2pm, +1-949-650-6263, 2pm to 5pm (all Pacific Time )

Please be sure to send or have available the following information:

  • The AudioScience product you are using
  • The AudioScience driver type and version you are using
  • The name and version of the application you are using
  • The type of computer you are using
  • The operating system
  • The CPU type and speed
  • The motherboard/chipset
  • Specific information on the issue you are experiencing
For information on obsolete and historical products go here.

Product Advisories
For information on AudioScience product advisories, go here.