Warranty & Repair

Warranty

The AudioScience, Inc. (ASI) warranty as of Jan-1-2005 on standard product is 3 years from the date of shipping (i.e. the date the product leaves our California office). We log all serial numbers into our database as of the date they ship. This database is the master log for warranty reference. Prior to Jan-1-2005 the warranty is 1 year. The product is warranted to the original purchaser when purchased either directly or through an ASI authorized reseller. The return of ASI product is handled through the original place of purchase of the ASI product. ASI does not warrant secondhand or gray market product. This warranty will be VOID if the serial number has been removed or defaced; or if the product has been altered, subjected to damage, abuse or rental usage, repaired by any person not authorized by AudioScience to make repairs; or installed in any manner that does not comply with AudioScience recommendations.

Repair of Out of Warranty Product (OWP)

Product over 5 years old can no longer be serviced. For items less than 5 years old, ASI will attempt to repair a product that is out of warranty and no longer functions. A Return Material Authorization (RMA) number must be obtained as described below. There is a $250.00 charge for the testing of OWP. This amount will be credited against any repair that may be done. The hourly repair rate is $100/hour with a $200 minimum. There will be no warranty extension on product in this category. Due to the inability to source obsolete components, there are certain adapters that we can no longer repair.

The following table shows what broadcast adapters AudioScience can and cannot repair:

Adapter
Repair?

ASI41XX No

ASI4215 No

ASI43XX No

ASI434X No

ASI44XX No

ASI45XX No

ASI4601 No

ASI50XX Yes

ASI5111 Yes

ASI5211 Yes

ASI56XX Yes

ASI60XX Yes

ASI61XX Yes

ASI6244 Yes

ASI6316 Yes

ASI65XX Yes

ASI66XX Yes

ASI87XX Yes

ASI880X No

ASI882X Yes

ASI89XX Yes

Note: All network products are currently repairable.

Returning of Goods

All items, components, parts or equipment returned to ASI must have a valid Return Material Authorization (RMA) number issued and assigned exclusively by ASI Support.

The RMA number will be valid for 30 days after it was issued. If customer fails to return the item within 30 days, ASI Support automatically closes the RMA number; customer must then obtain another RMA number to continue on with the return.

Customer is responsible for packaging the product, including its components and other accessories, all in a well-padded sturdy box with adequate protection for shipment. ASI cannot be responsible for any physical damages to the product due to poor packaging.

Buyer/End Customer accepts responsibility for all freight charges, excise, customs or other taxes for the return of goods/commodities to ASI's designated facility.

ASI will pay return freight charges back to the Buyer's/Customer's location on all Warranty Repaired and Replaced equipments via ground services.

The RMA number must appear on the outside of the shipping container/box or on a shipping label to be accepted by ASI, Inc. Packages or boxes without RMA# appearing on the outside will not be accepted and will be returned.

To request a Return Material Authorization (RMA) number:

1. Please send an email to support<at>audioscience.com (change the <at> to @) to request an RMA number. Be sure to include the information below to help expedite the process.

2. The following information is required: the correct part number and serial number of the item, reason for return, your contact information, current shipping address and other necessary related information.

3. Return material to:

AudioScience, Inc.
ATTENTION: RMA DEPT.
RMA#____
729 W. 16th Street, Suite C2
Costa Mesa, CA 92627
United States of America
Phone: 1-949-650-6263

If you have questions feel free to call us at 1-585-271-8870 EDT (Unites States - NY, Eastern Time) or 1-949-650-6263 PDT (Unites States - CA, Pacific Time)