The RMA number will be valid for 30 days after it was issued. If customer fails to return the item within
30 days, ASI Support automatically closes the RMA number; customer must then obtain another RMA number
to continue on with the return.
Customer is responsible for packaging the product, including its components and other accessories, all
in a well-padded sturdy box with adequate protection for shipment. ASI cannot be responsible for any
physical damages to the product due to poor packaging.
Buyer/End Customer accepts responsibility for all freight charges, excise, customs or other taxes for
the return of goods/commodities to ASI's designated facility.
ASI will pay return freight charges back to the Buyer's/Customer's location on all Warranty Repaired
and Replaced equipments via ground services.
The RMA number must appear on the outside of the shipping container/box or on a shipping label to be
accepted by ASI, Inc. Packages or boxes without RMA# appearing on the outside will not be accepted and will be returned.
To request a Return Material Authorization (RMA) number:
1. Place call to United States number 1-949-650-6263
PDT (Pacific Time) or 1-585-271-8870 EDT (Eastern Time), to receive RMA number.
2. The following information is required: the correct part number and serial number of the item,
reason for return, your contact information, current shipping address and other necessary related information.
3. Return material to:
AudioScience, Inc.
ATTENTION: RMA DEPT.
RMA#____
729 W. 16th Street, Suite C2
Costa Mesa, CA 92627
Phone: 1-949-650-6263