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Warranty The AudioScience, Inc. (ASI) warranty as of Jan-1-2005 on standard product is 3 years from the date of shipping (i.e. the date the product leaves our California office). We log all serial numbers into our database as of the date they ship. This database is the master log for warranty reference. Prior to Jan-1-2005 the warranty is 1 year. The product is warranted to the original purchaser when purchased either directly or through an ASI authorized reseller. The return of ASI product is handled through the original place of purchase of the ASI product. ASI does not warrant secondhand or gray market product. This warranty will be VOID if the serial number has been removed or defaced; or if the product has been altered, subjected to damage, abuse or rental usage, repaired by any person not authorized by AudioScience to make repairs; or installed in any manner that does not comply with AudioScience recommendations.
Repair of Out of Warranty Product (OWP)
The following table shows what broadcast adapters AudioScience can and cannot repair:
Repair?
Returning of Goods
The RMA number will be valid for 30 days after it was issued. If customer fails to return the item within
30 days, ASI Support automatically closes the RMA number; customer must then obtain another RMA number
to continue on with the return.
Customer is responsible for packaging the product, including its components and other accessories, all
in a well-padded sturdy box with adequate protection for shipment. ASI cannot be responsible for any
physical damages to the product due to poor packaging.
Buyer/End Customer accepts responsibility for all freight charges, excise, customs or other taxes for
the return of goods/commodities to ASI's designated facility.
ASI will pay return freight charges back to the Buyer's/Customer's location on all Warranty Repaired
and Replaced equipments via ground services.
The RMA number must appear on the outside of the shipping container/box or on a shipping label to be
accepted by ASI, Inc. Packages or boxes without RMA# appearing on the outside will not be accepted and will be returned.
To request a Return Material Authorization (RMA) number:
2. The following information is required: the correct part number and serial number of the item,
reason for return, your contact information, current shipping address and other necessary related information.
3. Return material to:
AudioScience, Inc.
If you have questions feel free to call us at 1-585-271-8870 EDT (Unites
States - NY, Eastern Time) or 1-949-650-6263 PDT (Unites States - CA, Pacific
Time)
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