Technical Support
Warranty, RMAs, and Returns

For information on our warranty policy or for returning AudioScience products please check our Warranty & Repair page.

Obtaining technical support

If you need technical support with one of our products, contact us using the following options (please note that we do not support secondhand or gray market product):

Email: support(at) (change the (at) to @)

Phone: NY +1-585-271-8870, 9am to 5pm (EST)

For emergency after hours support, you can call our CA office at +1-949-650-6263 after 5PM until 8PM (EST). Support is limited during this time.

Please be sure to send or have available the following information:

For Linux support, please also include the following additional information (please email for Linux issues):

Support Portal
AudioScience support portal at Freshdesk

Use our support portal to create an account, submit and track tickets or search our Knowledge base for solutions and product advice.

Submit a ticket

You can also use the form below to create a ticket with our support agents or search our help articles.

Remote support via Team Viewer

To download our remote client (when directed by our support team) click the Team Viewer icon below.

Team Viewer client