Frequently Asked Questions
- - What driver do I need to install with my AudioScience sound card?
If running a particular radio automation (or other) application, check with the application's manufacturer. They will typically test and approve for use AudioScience drivers. The latest driver on our website may not be the latest driver approved for use by an application's manufacturer.
Otherwise, pick WDM for applications whose websites talk about DirectSound or if they make no mention of what driver type to use. (You may still need to install the WAVE driver if the WDM does not work with the application.)
Pick WAVE when an application specifically requires it.
Pick Combo when you have two applications on the same machine; one that requires the WAVE driver and another that requires the WDM driver.
If you need the ASIO driver, pick any AudioScience driver - the ASIO interface is built into current drivers - then use the application's set-up to choose the ASIO devices (and not WAVE or WDM).
- - How do you install your Windows drivers?
Install your AudioScience card in a machine and power the machine up. Cancel out of the Window's Found New Hardware Wizard. Download the driver needed from Download-->Windows Driver. Double-click on the driver install EXE to run it. A reboot is required.
- - How do I place more than one AudioScience card in a machine?
Each card needs a unique adapter number. Cards are shipped out from our facility set to 1. To give an audio card adapter number 2, with the card's nameplate facing you, look for the four sets of pins at the top, back end of the card. The left-most position represents 1. Move the jumper to the next set of pins to the right - this is position 2. If you need adapter number 3 or 4, simply move the jumper to the next set of pins to the right or the right-most set of pins.
For tuner cards, there is a small rotary dial at the top of the card that sets the adapter number. Note that on the rotary dial, 0 represents adapter number 1, 1 will represent adapter number 2, and so on.
- - I'm using RDP to connect to my remote machine but I don't see any audio devices!!!
RDP has its own audio driver that is used by default when connecting to remote machines. To prevent using the RDP audio driver, before logging into the machine with Remote Desktop Connection, click on the Options button, then select the Local Resources tab. Under Remote computer sound, select Leave at remote computer, then click on the Connect button at the bottom.
- - I'm having an issue with my software. How can I determine if my AudioScience card is to blame?
- AudioScience's mixer and set up application, ASIControl, is a good troubleshooting tool. For example, if your radio automation software won't play on player 2, see if ASIControl's player 2 works. If ASIControl works OK, it may be a configuration setting issue in the radio automation software.
- - Can I purchase AudioScience products directly from AudioScience?
If you are an individual, check out the list of AudioScience VARs (Value Added Resellers) and Distributors under the "How to Buy" section of our website. If you are a company looking to resell AudioScience products, contact firstname.lastname@example.org.
- - I have one of our CobraNet cards installed but the "Configure CobraNet" in ASIControl is grayed out. Help!
If you're running Windows XP, here are some things to check to see why you're unable to configure your AudioScience CobraNet product - all must be in place:
1) The network driver option must be selected when installing our driver (the second option when EXE is run). Open ASIControl and look at the bottom of it - it will say whether the PCI(e) driver or PCI(e) + Network driver is installed. If it says PCI(e), rerun the driver install EXE and select the Network option.
2) In ASIControl, you must go to Options-->Configure adapter interface, then select Local PCI(e) + Networked adapters.
3) The CobraNet card needs to be plugged into the CobraNet network via an Ethernet cable.
4) The PC that the CobraNet card is in must be connected to same CobraNet network via its NIC and an Ethernet cable.
With all of the above in place, you should see an IP address for the CobraNet card in the top of ASIControl and you can now configure it. (You may need to close and reopen ASIControl.)
If the above does not work for some reason, you can run Cirrus Logic's CobraNet Discovery (CNDisco) to see if the AudioScience CobraNet card shows up with an IP address in it. If so, you can configure the CobraNet card using CNDisco. If you are still having issues, please send a detailed email to email@example.com.
- - I have an ASI564x and am getting "unsupported format" errors when playing and recording. What's up?
There are no sample rate converters on the ASI564x series of cards. All audio playing or recording on an ASI564x must be at the same sample rate. Also, check the clock source in ASIControl to make sure it's set to that same sample rate.
- - How do I set up Adobe Audition 3.0 with one of your sound cards?
Please go to Download-->Documentation and open Note12 - Configuring Adobe Audition 2.0/3.0.
- - I need pinout information for your cables/sound cards.
Please go to Download-->Documentation and open Note04 - Connector Wiring.
- - I used to have several more players/recorders in ASIControl. Where are they now?
The 'mode' that the card was in must have changed. In ASIControl, click on the name of the card in the left pane. In the right pane, look for the Mode dropdown list. Select the mode that you need, then reboot the machine. The mode is written to the adapter's EEPROM so the card will not show up in its new mode until a reboot. For specific information on the card's modes, see the card's datasheet available on the web page for the specific card.
- - I think my card is bad. What do I need to do to return it?
Please see the information on our website found under Support-->Warranty and Repair.
- - Do your PCI cards work on PCIx slots?
Yes. (Note that PCIx slot is not the same as PCI Express slot. PCI Express (PCIe) is a newer bus architecture. AudioScience does make audio cards that are PCIe-compatible.
- - I have one of your CobraNet PCI audio cards. Every time I reboot the PC it's in, I lose the CobraNet settings for the card! What's going on???
It sounds like Persistence is set to "off." (Persistence set to off is the default setting for CobraNet chips.) Use ASIControl (or CNDisco) to set Persistence to "on' by right-clicking on the card in the top of ASIControl and selecting "Configure CobraNet." Look for Persistence in the top section of the CobraNet Configuration dialog box, set it to on, and Apply the changes.
- - Do you have a silent install for your drivers?
Our drivers are not signed by Microsft's WHQL labs, therefore our drivers can't install silently.
- - I tried using Window's Remote Desktop to connect to a PC. When I did, the audio stopped at the remote location! What happened?
When you use Remote Desktop's default settings, the RDP audio driver will be used (this is for diagnostic purposes; it's meant to bring the system sounds to the PC remoting in) and not the AudioScience driver. To prevent the RDP audio driver from being used, open Remote Desktop Connection, type in the location of the computer you want to connect to, then click on the Options>> button. Click on the Local Resources tab and under Remote computer sound, select "Leave at remote computer" from the dropdown list. Click on the Connect button; you should be all set.
Please note that you can not use Remote Desktop to try to listen to audio remotely. You will need a more robust application to do this.
- - ASIControl crashed on me and now when I try to reopen it, it won't open!
This is typically caused by a rogue "PACNDI~1.EXE" process open. To close it, open Windows Task Manager (on your keyboard press CTRL-ALT-DEL at the same time) and click on the Processes tab. Look for PACNDI~1.EXE, rightclick on it, and select End Process. Click Yes on the Task Manager Warning. You should now be able to successfully open ASIControl. If you are still having issue, please send a detailed email to firstname.lastname@example.org
- - Why can't I use 2 audio programs at the same time with Windows 7? It worked in XP!
Please go to Download-->Documentation and open Note25 - Setting Windows 7 "Exclusive Mode..."